No matter how safe and well-known a brand or law firm might seem, there is always the risk of an online reputation crisis. Modern communication channels like blogs, social networks, and review sites are all open to the public. This means that one bad customer experience or a small drop in service standards can quickly…
In the legal world, your reputation is everything. It’s how clients think of you when they hear your name. And in the age of the Internet, that reputation can be made or broken. A single bad review can negatively impact your firm. However, don’t worry. You can find a way to come out on top…
The American Bar Association stresses that attorneys consider how they reply to reviews online. That’s because they may unintentionally share privileged lawyer-client information when they respond to a negative comment. Therefore, the company that handles your online reputation management (ORM) services needs to specialize in attorney marketing online. Managing reputation management for a legal firm…